Shipping | Returns
Orders are generally processed once received. However, most normal processing can take between 24 to 48 hours. Once an order has been placed, and upon verification and the approval of payment, merchandise will be shipped out as soon as possible. Shipping times represent the estimated time of delivery from when the item(s) ships, not from when the order was submitted. Most delivery times take between 3 to 7 business days for delivery after the order has been processed. Orders received after 2:00 PM PST may be processed on the next business day. Caffè Forte cannot guarantee actual delivery times and cannot be held responsible for delays in shipping due to weather, accidents, or other unforeseen factors beyond our control. Shipping times are estimated only as received from the delivery courier. Please note that in some cases, items may be drop-shipped directly from our suppliers or directly from the importer or manufacturer.
Most items purchased ship out within 1-2 business days by UPS, FedEx or the USPS at our discretion to expedite delivery times.
All equipment weighing over 75 lbs or at our discretion needs to be shipped via Motor Freight. To prevent damage, item (s) will be crated, and delivered to your street address with curbside delivery only. Caffè Forte will not be held responsible for extra shipping charges as imposed by the various freight companies used. These costs may include but not limited to; inside delivery, and lift gate services. Carefully inspect all merchandise before signing a release with the freight carrier. Shipments may be delivered without a signature unless a signature service is requested at checkout. By not selecting a signature service, you are granting the delivery carrier permission to deliver the parcel at the predetermined address. Once Caffè Forte has received notice that the parcel has been delivered, both Caffè Forte and the selected carrier will not be held liable for lost or damaged parcels.
Caffè Forte cannot ship espresso machines, grinders, or coffee equipment to a PO Box or APO Box or Internationally at this time.
In the event a package is returned to Caffè Forte as undeliverable due to an incorrect shipping address as provided, shipping charges paid will not be refunded.
All orders requiring rush shipping must be ordered before 1:00 PM PST to help insure the package will ship out the same day as ordered. No expedited shipments are delivered on Saturdays unless otherwise specified. "In Transit" times provided by FedEx, UPS and the USPS are based on business days and do not include Saturdays or Sundays. Additional shipping costs will be added to the item(s) price once your order is processed.
Caffè Forte provides free ground shipping for all orders over $49.00 within the contiguous 48 states only. Free shipping does not apply to commercial equipment purchases, or shipments to Alaska, Hawaii, Puerto Rico, Virgin Islands, US Territories, or APO/FPO addresses.
In the event an item needs to be returned under our return policy, and was shipped with free standard shipping, the actual shipping and handling charge will be deducted. Customer's refund will be for item cost less original shipping and handling cost as paid by Caffè Forte.
Holiday shipping may take longer than normal, FedEx, UPS, and the USPS typically add 2-4 additional days in addition to their normal delivery schedules. Holiday schedules will be posted when available.
Please inspect your package carefully when you receive it from the shipper. If you notice any damage from shipping, please alert the driver to make a damage notification, and please e-mail us at firstname.lastname@example.org to report the damage and do not use the item shipped. You must contact us within 5 business days. Shipping damages are the responsibility of the carrier, and therefore all damage claims must be filed with them. Please make sure you keep all packaging materials (boxes, labels, peanuts, etc.), as the shipper will come to inspect the parcel.
All packages shipped outside the United States are considered International and must be paid for via PayPal. All warranties are void on products shipped to or transported outside the United States. Caffè Forte at this time does not ship espresso machines, coffee equipment or coffee grinders Internationally without prior consent.
For International purchases, shipping costs, customs fees, brokerage fees and any other delivery fee associated with the delivery of the parcel are of the complete responsibility of the customer. All International packages are subject to opening and inspection by local customs authorities, and in addition, International law requires Caffè Forte to fully disclose the actual contents and value of all items. Caffè Forte cannot guarantee shipping times, as the shipping carrier determines delivery, responsibility, and transit times.
International returns of items purchased may be subject to additional duties, taxes and shipping costs at the customer's expense.
Caffè Forte is extremely proud of the products we have chosen to represent, and our goal is complete satisfaction. If for any reason within 30 days of your order, and you are not completely satisfied, you may return your product for a full refund or exchange less any shipping charges. Returned items must be unused, and in their original new condition, including all original parts, accessories, manuals, warranty card, etc., and must be re-packaged in the original packaging and original shipping box. If any of these items are missing, you will be charged a 20% restocking fee. Customer is responsible for all shipping costs, and we highly recommend insurance and tracking information for your protection. Caffè Forte is currently unable to accept any returns of products beyond the 30 days of order placement.
Customer will be charged a 20% restocking fee for all packages that are returned to Caffè Forte due to customer refusal other than commercial equipment. Refusal of delivery of commercial equipment will be subject to a store credit only, less all freight charges (to and from) and up to a 50% restocking fee.
Consumable items including, but not limited to coffee, tea, cocoa, and syrups are non-returnable. All purchases are final on all consumables, parts, special orders, and both commercial and semi-commercial equipment. Home espresso machines and equipment will only be accepted if they have not been used and must be returned with all parts and documents. Items needing to be returned require a Return Authorization Number. Please contact us at email@example.com prior to returning, as returns without an authorization number will be refused.
Failure to return a product within the fore-mentioned return period will be deemed to be an acceptance of the product.
Defective products are rare and if you have received defective merchandise you must contact Caffè Forte within 5 days of delivery of item. Items deemed defective may be exchanged for the same new product or returned. Products that become defective after 30 days are subject to the manufacturer’s warranty, and will not be replaced by Caffè Forte. Please note that returned products claimed defective will be tested by our technicians, and if found not to be defective, a restocking fee of 20% will be deducted from the credit owed to customer. In addition, all shipping charges to and from customer’s address will be deducted from credit owed to customer.
Cancellation of Orders
All orders other than special orders and commercial equipment can be canceled at no cost if the item has not yet shipped. Commercial equipment needing to be prepped prior to shipment may incur a non-refundable 25% cancellation fee. Please contact us as soon as possible at firstname.lastname@example.org to cancel the shipment. If the order has been shipped, customer will be responsible for paying all shipping charges (to and from) of the unused and unopened merchandise to Caffè Forte, and subject to a 20% restocking fee. Customers account will not be credited until Caffè Forte receives returned order.