Search Site
Shopping Cart: $0.00

You have no items in your shopping cart.

Subtotal: $0.00


Caffè Forte is extremely proud of the products we have chosen to represent, and our goal is complete satisfaction. If for any reason within 30 days of your order, and you are not completely satisfied, you may return your product for a full refund or exchange less any shipping charges. Returned items must be unused, and in their original new condition, including all original parts, accessories, manuals, warranty card, etc., and must be re-packaged in the original packaging and original shipping box. If any of these items are missing, you will be charged a 20% restocking fee. Customer is responsible for all shipping costs, and we highly recommend insurance and tracking information for your protection. Caffè Forte is currently unable to accept any returns of products beyond the 30 days of order placement.

Customer will be charged a 20% restocking fee for all packages that are returned to Caffè Forte due to customer refusal other than commercial equipment. Refusal of delivery of commercial equipment will be subject to a store credit only, less all freight charges (to and from) and up to a 50% restocking fee.

Consumable items including, but not limited to coffee, tea, cocoa, and syrups are non-returnable. All purchases are final on all consumables, parts, special orders, and both commercial and semi-commercial equipment. Home espresso machines and equipment will only be accepted if they have not been used and must be returned with all parts and documents. Items needing to be returned require a Return Authorization Number. Please contact us at prior to returning, as returns without an authorization number will be refused.

Failure to return a product within the fore-mentioned return period will be deemed to be an acceptance of the product.

Defective Merchandise
Defective products are rare and if you have received defective merchandise you must contact Caffè Forte within 5 days of delivery of item. Items deemed defective may be exchanged for the same new product or returned. Products that become defective after 30 days are subject to the manufacturer’s warranty, and will not be replaced by Caffè Forte. Please note that returned products claimed defective will be tested by our technicians, and if found not to be defective, a restocking fee of 20% will be deducted from the credit owed to customer. In addition, all shipping charges to and from customer’s address will be deducted from credit owed to customer.

Cancellation of Orders
All orders other than special orders and commercial equipment can be canceled at no cost if the item has not yet shipped. Commercial equipment needing to be prepped prior to shipment may incur a non-refundable 25% cancellation fee. Please contact us as soon as possible at to cancel the shipment. If the order has been shipped, customer will be responsible for paying all shipping charges (to and from) of the unused and unopened merchandise to Caffè Forte, and subject to a 20% restocking fee. Customers account will not be credited until Caffè Forte receives returned order.